CRM | smallbizdream blog

Infusionsoft vs. Hubspot vs. Small Business Dream

CRM and sales and marketing automation have been game-changers in the small business sector. Thousands of small businesses use them on a daily basis. But with so many options, how do we choose the best ones and where can we find the perfect balance between versatility and ease of use?

In this article we’re going to take a look at two of the most popular small business software and compare it with Small Business Dream sales and marketing automation.

Comparing Apples to Apples

We’ve chosen Infusionsoft, Hubspot, and Small Business Dream for our side-by-side comparison because they all feature a combination of CRM and sales and marketing automation geared towards small business owners with a basic knowledge about business software.

We’ll be focusing on the 3 key areas, namely user experience (UX), CRM tools, and sales and marketing automation.

User experience – We’ll take a look at the software in terms of how easy it is to navigate with minimal training (ease of use). The more intuitive and agile, the better.
CRM tools – These include contact management, categorization (sorting), lead scoring, and the ability to keep track of conversations and interactions between software users and customers.
Sales and Marketing Automation – Methods used for lead generation and sales conversion such as landing pages, social media outreach, campaign builders, and email autoresponders.

Infusionsoft

Infusionsoft is a popular small business software that’s been around for nearly two decades. It has been re-branded as Keap in 2019. If you’ve never been around CRMs or sales and marketing automation, you can fast-track your learning curve by going through their kickstarter coaching package to make full use of its features and functionalities within a few weeks.

Infusionsoft’s no-frills menu makes it easier to navigate through the CRM and Marketing tools. We always prefer a simple layout with just the essential elements for a more streamlined user experience.

The layout is quite intuitive for an average CRM user. It also has a My Day feature (similar to Small Business Dream’s Action List) which allows users to see all their current tasks at a glance.

Infusionsoft’s CRM tools are pretty straightforward. Users can tag their contacts, assign lead scores which can be tied to specific information about the client or predetermined rules set by the user, and track all customer interactions including completed tasks, notes, recent email history, and so on.

These CRM features are intertwined with its sales and marketing automation. The idea is to make going from one section to the other as seamless as possible. We see this mostly with business software which blends the two into one (including Small Business Dream).

Sales and marketing automation is somewhat more advanced for the average user. But to be fair, Infusionsoft has made considerable effort to simplify the tasks by using graphical, drag-and-drop style menus for its Campaign Builder and email automation.

In the Campaign Builder, for example, email sequences and triggers (called “Goals”) are laid out on a virtual “drawing board” instead of the typical user form or page with text fields. Some find it easier to work with while others prefer just the basic GUI. It depends on which side you lean on. We prefer a more minimalistic approach while retaining all the great features in the Campaign Builder.

Email and Broadcast features are similar to other sales and marketing automation software. Landing pages, on the other hand, are integrated in the Campaign Builder instead of being just a standalone feature.

Lead generation is done via Web Tracking and Lead Sources. With web tracking, users embed Infusionsoft’s tracking code into any of their webpage HTML. The other method involves assigning lead sources to contacts manually (these are contacts you’ve uploaded via CSV file or typed into the system from a business card, etc.)

This is where things begin to look a little complicated for most people and why we think Small Business Dream is far more superior when it comes to lead generation. Users have limited options as most leads would come from Infusionsoft’s own database and the process of assigning lead sources to contacts is quite challenging to wrap our heads around. We’ve designed a more elegant solution which not only simplifies the task, but also target specific clients with almost surgical precision.

Hubspot

Another popular small business software, Hubspot puts a lot of emphasis on inbound marketing. It even has its own Blog section which is not very common for this type of software. However, compared to Infusionsoft, we found Hubspot to be a little bit less intuitive for average users, and therefore require a lot of familiarization of how each individual piece work in a cohesive way.

Upon exploring, we noticed similar features, but Hubspot seems to have moved things a little bit. It’s interesting how some features aren’t grouped the same way as with most typical business software that combines CRM and sales and marketing automation. This could be from the fact that Hubspot is a 3-tiered, modular software where each upgrade unlocks some of its premium features. For instance, in order to use Campaigns, Landing Pages and Automation, you need to upgrade to Professional.

Hubspot allows you to do certain things on how you want data is presented for you. In Contacts, for example, you can instantly filter which contacts to show by clicking Actions on the top right corner or a particular category on the left menu.

To see which contacts you need to be contacting with or following up, you need to go to Tasks on the Sales dropdown menu. We found it rather tedious creating all these tasks manually. We prefer a CRM that gives us all current tasks like what we do with Small Business Dream instead of us figuring out whom to follow up or call next.

Categorizing is a little bit different, since users have to create a list first and fill it up manually by going to each individual contact. Another way to do this is with automation (creating an Active List as opposed to a Static List) where contacts who met a certain criteria are added automatically (or removed from it if they no longer meet the criteria).

Lead scoring is also a bit different. Using an Active List, contacts can be moved from one stage to the next via automation. Hubspot uses Lifecycle stage to determine whether a contact is a Subscriber, Lead, Marketing Qualified, etc. and move them to their appropriate lists. We found these to be nothing more than just creative ways of accomplishing pretty much the same tasks with most typical CRMs.

When it comes to sales and marketing automation, the concept is no different from Infusionsoft except that Hubspot named some stuff differently and moved things a little bit. Also, the process is somewhat more complex for the average user.

For instance, if you want to create a Campaign, you’ll have to jump from one spot to the other to get the job done. You need all the assets first (emails, landing pages, social posts, etc.) and then start building your campaign, or, create one first and start working on the different pieces and assigning each of them to the campaign you’ve just created. We think it best to have Marketing and Automation together instead of having them in different silos. The simpler, the better.

Lead generation is also quite a challenge. They offer three ways to get people to their landing page for lead generation, namely email, social, and blog. This diagram sums up Hubspot’s lead generation strategy.

Getting leads via email is somewhat like catch-22. You need to get them to your landing page to capture their email address, but first you need their email address. It only works when they’re already in the system, and landing pages are actually used to nurture your prospects. So the only real options are social media and blog.

There’s really not much when it comes to their social media strategy aside from usual scheduled posts, ads, etc. It used to be great, until everyone that has a pulse started using the same strategy. So unless you take an active role in finding these leads on social networking sites and following up on them on a regular basis, your social media campaign will amount to nothing. We’ve found a way to do hundreds of social media communications by designing a CRM and sales and automation software that puts emphasis on speed, efficiency and effective use of automation.

Blogging is also a part of their lead generation strategy which, unless paired with a good SEO/SEM and social media strategy, isn’t really worth anything. You can write some of the most compelling blog posts but people might not even know they exist. You’ll either have to hire an SEO in order to rank on Google or take it upon yourself to promote your blog content in every possible way.

Small Business Dream

So how does Small Business Dream compare to Infusionsoft and Hubspot? In essence, all three of them are capable of achieving what they’re designed to do, but there is one deciding factor which we think makes Small Business Dream a better choice – speed and efficiency.

We’ve stripped off all the non-essentials and simplified certain tasks so that even first-time users will get a sense of what to do when they get on board. One of the biggest drawbacks with most CRMs is that sales people are overwhelmed with too many features and business owners had a hard time getting their employees to use the system.

It comes pre-loaded with templates and digital assets for many types of businesses. But if you want one that’s already set up for your specific kind of business, you can also avail of our turnkey solution – the Small Business Dream “done-for-you” (DFY) package – where we set up everything for you, ready to use.

One thing you’ll notice when using the system is how all the pieces fit together seamlessly allowing you to approach your tasks in a variety of ways. In this example, you can adjust the follow up date, set the priority, view notes about recent activities, and tweak your message before sending them out – all in one go. Once again, speed and efficiency.

The CRM is the simplest that you can get in a small business software that contains all the vital information about your contact – everything from email and social media subscriptions, recent communications, priority (lead scoring), categorization (tags), next follow up date, and so on.

Another important feature which we found very useful with CRMs is the ability to see all your current tasks in one place. We’ve set the Action List as the default screen when you log in to the system so you know which tasks you need to be doing first before moving on to the next.

Sales and marketing automation is noticeably simpler and easier to deploy compared to the other two we’ve just looked into. In fact, you can just spend an hour or two training your employees and they’ll be able to find their way around much quicker. It also comes with the standard landing page builder (with templates), sales funnel, survey builder, swipe copy, email series, social series, etc.

The Secret of Getting Unlimited Leads

Lead generation is the Achilles heel even amongst popular CRMs sales and marketing automation software. Infusionsoft and Hubspot is our case in point. If it couldn’t generate enough leads for your business, nothing else would matter. This is the concept behind our Small Business Dream CRM and Sales and Marketing Automation suite.

We’ve created a 360° solution for all kinds of businesses from health, restaurants, auto, real estate, etc. to help them get more customers in a number of ways.

These include:

LinkedIn marketing using SBD sales and marketing automation
SBD Virtual Business Card Button App
SBD Business Finder and Joint Venture Mobile App and Business Directory
Mobile Sales and Marketing Automation App

LinkedIn + Small Business Dream

Our LinkedIn strategy is designed to get thousands of qualified leads using highly targeted searches and SBD automation. We’ve written an entire blog article on this LinkedIn strategy that helped our clients grow and build successful businesses.

This involves:

Creating a professional-looking Linked profile
Connecting with clients using Small Business Dream; and
Following-up after establishing that connection

Now you might think, “Okay, so I’ll just make thousands of connection requests,” and start clicking the ‘Connect’ button for hours. It turns out this method is not only ineffective; it’s the easiest way people wind up in “LinkedIn jail.” We’ve developed a LinkedIn strategy which allows small businesses to get thousands of qualified leads with the power of Small Business Dream.

To learn more about our proven technique, you can download a FREE copy of our book, “LinkedIn 5-step System: Generate 10 fresh qualified leads in 10 minutes for your small business, where we reveal everything from setting up an all-star LinkedIn profile to turning your connections into brand advocates. Note: LinkedIn profile update is included in our done-for-you (DFY) version of Small Business Dream.

Need Help Finding the Right CRM?

Why not spend some time with us? Schedule a FREE 45-minute business consultation with us and we’ll reach out to you in every way we can to help you with your real estate business.

Take a look at our 5-step Rapid Sales Growth Blueprint where we lay out every possible means to rapidly grow your business, whether it’s through LinkedIn, Facebook, Twitter, email series, sales funnels, landing pages or business directories.

Want to stay mobile? Get our SBD Sales and Marketing Automation App for your mobile and keep tabs on your business everywhere you go.

How Alexa Can Integrate With A CRM for Your Small Business

Amazon is making headlines in the business world (again) just a year after Alexa for Business was launched in November 2017. Echo’s lineup of smart speakers proved a commercial success with tens of millions of Alexa-enabled devices sold and over 50,000 skills (and counting) developed for Alexa by a growing community of users and developers across the globe.

Forward-looking companies have already seen the potential of deploying Alexa for Business particularly in customer service, productivity, and workflow. Companies like Air Canada, Telus Corp, Manulife, and TD Bank are working with Amazon in building company-specific skills for Alexa to create a seamless experience for workers and customers alike.

Alexa Skills in a Nutshell

Skills are essentially apps designed to work on Alexa to fulfill specific tasks. Amazon made it open for partners and third-party app developers to build skills which can either be used exclusively by the company who made them (private skills) or publish the skills for everyone to use (public skills) after being certified by Amazon.

Skill engagement has grown by 75% in 2017 and continues to grow by 50% year over year. This is key to Amazon’s success, outperforming tech giants Google, and Apple in terms of smart speaker sales during the 3rd Quarter of 2018.

Building a Smarter Workplace

Amazon goes beyond consumer electronics for smart homes to voice-activated workspaces for small businesses by adding a layer on top of Alexa’s basic features. Small businesses can do a lot more by configuring Echo devices to work with room profiles, calendars, conferencing systems and by creating custom skills to fulfill specific tasks.

Here are some examples of use cases of Alexa being used in the workplace.

Hands-free Conferencing

Conde Nast and Propel Insurance were among the first to use Alexa for Business to schedule and conduct meetings with co-workers. Alexa helps eliminate cumbersome steps when looking up for available rooms, scheduling meetings, and so on.

For instance, you may ask Alexa to schedule a meeting and it will pick a date for you, or have Alexa pull out your company calendar and choose one yourself. Join meetings on the fly by simply talking to Alexa to patch you through – no dialing in or typing passwords.

Owners of small businesses also like the fact that Alexa supports third party conferencing apps like Skype for Business, Cisco, WebEx, and Zoom, making it much easier to transition from screens and keypads to voice-activated systems (or have both at the same time).

Smart Offices

Wouldn’t it be great to have an AI who could tell your way around, pull out specific information for you, or ask maintenance to fix things around the office? Valence and General Electric were able to accomplish this feat by building Alexa skills and configuring Echo devices in a certain way.

What’s really interesting is how these companies came up with these ideas. Normally, they’ll have everything printed out on inch-thick corporate manuals/inventories or have them posted in their company website and people will have to search through them for answers.

But what if they can simply ask and have just the information they want from a voice-activated smart device like Amazon Echo? Using cutting-edge technology in conversational AI and voice recognition, businesses are able to build company-specific skills for Alexa, anything from answering specific questions, providing technical guidance, to sending out requests in a more natural way which is through spoken language.

Voice-enabled CRM

One of the best use cases of voice AI (which also feels more natural to use) is being able to interact with CRMs by speaking to it. Although there are some kind of voice-enabled CRM in the past, it’s nothing close compared to what Alexa for Business has been able to achieve.

Small businesses can now create their own custom skill or API for Alexa to interact with existing CRMs like Small Businesses Dream using their own voice. This can save them a lot of time looking up through each list or typing in new leads. So instead of switching back and forth making calls, typing customer information, inquiring about their leads and prospects, and taking notes on their last call, sales people can stay on their smart speakers and have Alexa and Small Business Dream do the rest of the job.

Stonehenge NYC is a perfect example of how a private real estate company was able to deploy Alexa for Business to create a seamless experience for their employees and rental customers by linking Alexa with their database and CRM service. They have over a hundred skills for Alexa and are continuously building more skills as they go.

Choosing the Right CRM for Alexa

Alexa’s extensibility makes it an ideal choice for a lot of third-party software solutions like Small Business Dream. It has been successfully deployed to work with some CRMs with a little help from the CRM providers, app developers, and Amazon.

Small Business Dream allows first time users to experiment with its email autoresponder, sales funnel, survey setup, landing page editor, and analytics. It’s especially important for small startups who need sales and marketing automation they can easily work on without spending too much on trainings and onboarding new employees. Small Business Dream will guide you through the whole process one step at a time, or you may reach them for consultations and mentoring on the best practices of using sales and marketing automation for your business.

Learn more on how you can successfully build your small business at SmallBizDream.com and start using our suite of tools to increase your sales and profitability like never before.

Protecting Your Customer’s Data – How CRM Provides Security for Your Small Business

Governments around the world are tightening the laws on data protection and breach notification, affecting millions of businesses across the globe. Europe has already tightened their data privacy laws with the General Data Protection Regulation giving the individual more rights and protections. Now it’s Canada’s turn to beef up its data privacy laws.

Starting November 1^st, organizations across Canada will be subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) which will require companies to provide consumers and individuals notice of privacy breaches. Companies and organizations may also be liable and could face fines from $100,000 to $500,000 if they are found negligent.

Businesses must ensure customer information is in safe hands, and should come up with a system of reporting data breach to privacy agencies and all persons involved as quickly as possible.

Complying with Data Protection Laws

CRMs generally conform to data protection laws by helping customers make informed decisions along the ‘buyer’s journey’. With the new law coming into force, businesses that use them are much better off compared to those who don’t. This is due to the fact that CRMs have certain features and functionalities which covers both business owners and customers from improper use of customer data.

Consider some of the GDPR-compliant features and functionalities of Small Business Dream CRM:

“Double opt-in” email confirmation – your email subscribers will not be entered into your mailing list until confirmation by email, explicitly stating his or her interest to receive more information from you. This step is extremely crucial because it can be used as proof that they’ve agreed to your terms.

“Opting out” from your mailing list – subscribers can unsubscribe at any point in time by clicking “Unsubscribe to this email” at the end of every mail. This goes perfectly with data protection laws allowing users to opt out of your mailing list fairly easily. Sending marketing emails to your subscribers without an “unsubscribe” link puts a lot of risk to your business for non-compliance of the GDPR.

Deleting contacts – this option will come in handy if you have prospects and customers who want information about them completely wiped out from your system – again, in compliance to data protection laws about your customer’s right to be “forgotten.” However, it is good practice to keep a CSV file of all your customer’s data offline as in the case of a data breach where you might have to take drastic measures to prevent further attacks.

Business owners who use CRM will have better chances of being on the right side of the law than if they were to do things haphazardly on their own. Note: this is not legal or financial advice and is written only for educational purposes. Whenever possible, seek competent legal advice about data protection or have Small Business Dream help you with it.

Collecting and Storing Customer Information

As much as possible, you should avoid storing sensitive information which may cause potential harm to the customer, esp. matters about one’s financial status or health condition except in business like real estate, medical services, or financial planning where they are considered essential. In this case, we need to secure information about our customers by all means.

At the very least, we only want the bare minimum such as names and contact information from the get-go. But as we get to know our potential clients and customer, we can collect more information about them through surveys, e.g., specific interests, hobbies, preferences, and other such details which doesn’t reveal sensitive information. Ultimately, we want to make sure our CRM is impervious to cyber attacks and allows us to quickly respond to data breach with relative ease.

Keeping Your Data Safe

Before signing up for any CRM service, you should ask your account representative where they store their data. You should avoid companies that have data centres in countries that don’t have a good record of privacy or security. Small Business Dream uses servers in Australia, Japan and the United States – three countries that take privacy and security very seriously.

Most CRMs have SSL certificates to prevent unauthorized access to your customer database. Small Business Dream CRM uses secure connection for accessing the CRM accounts. It also makes it possible to remotely access the CRM in case of theft or loss, providing users some window to pre-empt a data breach, and quickly notify customers about it. In any case, don’t hesitate to let Small Business Dream help you out by availing one of our mentoring and customization packages designed to provide you with the best and most secure user experience.

In closing, CRM can be of great help for business owners to be a step ahead, not only in the competitive world of business, but in keeping it within safe bounds of data protection laws. Compliance is no longer just an option – having a CRM for your business is more of a necessity, if not the only logical choice.

Learn more on how you can successfully build your business through sales and marketing automation. Visit SmallBizDream.com and start using our suite of tools to increase your sales and profitability like never before.

5 Steps to Creating Your First Landing Page

Spending a ton of money on expensive ads is pretty much a thing of the past. Nowadays, you can setup your own landing page and have as much reach or even greater. One of the quickest ways in acquiring new customers in the digital era is by having a landing page for your business.

Getting to Know Some Basics

Traditional businesses find it much easier to build an online presence, thanks to vastly improved site creation tools designed specifically for people with little or no experience working with websites. Clickfunnels and Leadpages are some examples of DIY landing page builders for beginners, but some CRMs also have this feature as one of their customer acquisition tools.

These days, you don’t have to learn HTML and CSS since most landing page builders contain visual elements aside from the usual code. However, learning some basics allows you to make fine adjustments and have greater control on your landing page’s look and feel. There are basically two stages:

Laying the basic structure and content of your landing page using HTML (hypertext markup language)
Designing and applying styles using CSS (cascading stylesheets)

Using a landing page builder, you can simply choose a template or theme to work on and give it your own personal touch (changing the background colour, image, fonts, links, etc). Small Business Dream CRM allows you to use both methods for your landing page, sales funnel, and survey form. This, combined with a database management system and autoresponder makes Small Business Dream CRM a powerful tool for both old school and tech-savvy business owners.

Building Your First Landing Page with Small Business Dream CRM

Landing pages are some of the client acquisition tools you can use along with Small Business Dream’s survey forms, sales funnel, and card scan function. You may start with a simple landing page as your opt-in page and slowly build your email marketing strategy with Small Business Dream’s mailing list, email series, and autoresponder.

Step 1:

Sign up for a CRM Account. Small Business Dream has plenty of options for business owners, sales and marketing teams looking to gain a firsthand experience using the CRM. Upon subscription, you’ll be receiving updates which will guide you through the whole process and introduce you to the CRM’s main features and different functionalities including page and sales funnel creation.

Step 2:

Pick a landing page template. Small Business Dream has plenty of templates to choose from including restaurant, hair salon, facial care, auto repair – pretty much any kind of business. If you can’t find a match, you may choose any template and customize it by yourself (DIY), or you can avail of Small Business Dream’s Done for You (DFY) packages and have it set up for you (just provide your landing page’s ‘look and feel’ to facilitate the process).

Step 3:

Apply customization and styling effects. Start by putting your logo, images, and texts to your template. You can use your own images or get them free from Pexels or Pixabay. Match the aspect ratio of the target image to the page. Editing texts is pretty much like using a word processor on the page editor. You can then edit the links in your CTAs (call to action) by double clicking on the CTA button and inserting the URL or permalink to your sales funnel, survey, opt-in confirmation, or any other page you’ve made on the CRM. You can also change the background image for templates that utilize scrolling parallax effect (faux 3D) using the CSS editor; insert a video, modify background colour, or implement dynamic styling effects during mouse hover, etc.

Step 4:

Test your landing page. Small Business Dream’s templates are responsive both on PC and mobile. Modifying the templates on the surface level won’t have any effect on those. However, if you choose to move things around with the CSS editor, (float, aside, etc.) it’s good practice to check on the PC and mobile browsers if they’re positioned correctly. Also, test the CTA buttons if they lead to your assigned page URL.

Step 5:

Promote your landing page. You can start acquiring new leads with your landing page and watch your Action List fill with new contacts from time to time. Create more traffic to your landing page by using social media and encourage your friends and followers to share it with others (shorten your landing page’s URL using Small Business Dream’s Shorten URL feature to make it easier to remember). You may also try promoting your landing page through Facebook Ads for a limited time or have two versions (split tests) running at the same time – the possibilities are endless.

Final Thoughts

Spending some time working on your landing page pays dividends for your small business and really allow you to target niche markets. You only have around 8 seconds to make a good impression so you need to have good graphics and good copy on your landing page to make each second count. Make some improvements from time to time. See what works and update your knowledge on how to better use landing pages or have Small Business Dream assist you in reaching your goals.

Creating an Email Strategy for Your Small Business

We’re all familiar with email marketing. It’s how we get our coupons, discounts, and newsletters from businesses all over the internet. Many of these emails are considered spam. So how do small companies without a big marketing budget do email marketing correctly to engage their audience and drive more people to their websites or into their stores?

We’ll answer the question with a proven strategy using sales and marketing automation. Here’s why you should consider creating an email strategy for your small business:

Half of the world’s population are email users. Estimates show around 3.8 billion email users by the end of 2018. Gmail users alone account for 1 billion email accounts, 75% of whom access them through their mobile devices. In fact, every mobile user has at least one email account for signing up on Google Play or accessing their social media account through Facebook Mobile or Twitter. One in two of your potential clients and customers are email users (give or take, depending on where you live), and by being able to connect with them, you could potentially increase your income by as much as 50%.

Stay on top of user engagement. Besides email, the internet has plenty of other platforms for connecting with other people around the world. But despite the popularity of social media, email still ranks as the best and the most preferred method of communication, particularly on anything business-related. One of the key advantages of having an email list is that, unlike Facebook or Twitter, you have more control over how your message is delivered to your target audience. You could spend hours creating great content for them, but it could quickly vanish from Facebook newsfeed or buried underneath by dozens of other posts within minutes.

Automate routine tasks more easily. Small business owners don’t have much time on their hands responding to every email. Fact is, they don’t have to. Some of the best sales and marketing automation have mailing lists, email templates, and auto-responders taking care of most of the work so they can focus more on things that matter. It might take some work initially getting more acquainted with the ins and outs and creating an email strategy. As you gain more experience, you’ll be spending less time with it, and begin to reap the benefits of using this sales and marketing feature for your small business.

Steps in Building your Email List Using Sales and Marketing Automation

Step 1:

Choose a sales and marketing automtion software with an auto-responder feature. If you’re just starting out with email marketing, you don’t need an expensive CRM like Salesforce, Hupspot, or NetSuite. There are plenty of options for business owners from email subscription service and lead-generation software. Small Business Dream offers service packages for small businesses who want to accelerate growth using this feature. Just remember to stay within the bounds on the proper use of this tool.

Step 2:

Set up an opt-in page or survey form. You can start with a very simple and straightforward landing page or survey form and add your bells and whistles as you get better. Small Business Dream can help you set up your first landing page and survey form. Share the link through your Facebook Page, WordPress, or your company website. Or you can have it the old way and add the contact yourself (be sure to get their email addresses). Another method is to put QR codes in conspicuous places to get your walk-in prospects and customers to your landing page or online survey. Offer freebies or discounts for taking the time.

Step 3:

Wait for confirmation from your subscribers. Double opt-ins is the preferred method of choice for email subscriptions because it accomplishes two things at once. First, it filters out low-quality leads, and second, it helps verify real users. This might seem tedious compared to single opt-ins, but you’ll have better chances of making more conversions over the long haul for getting high-quality leads. It consists of a few lines asking your recipients to confirm they’ve opted in to your mailing list by clicking a link, etc., hence a “double” opt-in.

Step 4:

Segment your prospects and customers. You may start with just a few categories at first. Later, you can add more details to your customer data to make it more granular. Small Business Dream allows you to segment your prospects and customers from your initial survey. For instance, you can include a list of brands, companies, or products on the survey form and Small Business Dream will categorize each contact based on which box your visitors have checked. The same applies for setting priority to every customer. You can update their category by giving out surveys periodically in order to stay relevant to them.

Step 5:

Create a simple email follow-up series. Take some time reading through the templates to see how each customer engagement progress seamlessly to the next, and so on. It usually takes some practice and experimenting to make sure it won’t sound robotic. As much as possible, we want to avoid the impression that they’re dealing with a robot secretary instead of a real person, by a adding a human touch to every conversation.

Conclusion

Having a mailing list for your small business is more of a necessity these days, now that our target audience is moving towards mobile. Take some time learning the ropes and start making your own email strategy.