Dennis M. Wilson | smallbizdream blog

How Small Businesses Can Benefit from Push Notifications

Push notifications have re-surfaced as a cost-effective way to increase and maintain customer engagement since its first launch in 2009 by Apple, and Google in 2010. Some of the reasons points to the recent explosion in the mobile markets and greater internet access. With consistent growth in mobile users, it’s only a matter of time before mobile becomes the new standard in customer acquisition and customer engagement.

Customers Have Gone Mobile

We bet, most, if not all of your customers are mobile users. Small businesses have been increasingly aware of this fact. According to Global Digital 2019 reports, 5.112 billion or two-thirds of the world’s population are mobile users. This, coupled with the rapid growth of social media makes mobile marketing not only useful, but a necessity for every small business.

Tech-savvy business owners are no stranger to email and social media marketing, yet many small businesses still haven’t seen the potential or shy away from push notifications. They work extremely well when combined with sales and marketing automation and, when it comes to real-time customer engagement, no method comes close to having a well-designed and well-executed push notification mobile marketing strategy.

How Push Notifications Work

One of the defining characteristics of push notifications is its ability to be seen through the user’s “heads up display,” which gives it a distinct advantage over email, SMS, and social media. These very short messages, typically 1 or 2 lines of text or around 80 characters, have been contextualized for the individual user. They can also be time-sensitive and thus relevant for a specific time only.

One example would be, “Hey Sarah, we have added 50 credits in your wallet for today’s year-end Sale. Shop now.”

There are several approaches to using push notifications as a mobile strategy for business in addition to email and social media marketing. Small Business Dream has created an app that is perfect for networking events. It allows you to push a button which will send the recipient a vcard with all your information while letting you collect some important data about that person. You never know where this connection will go or if this person will become a client, a partner, or a supplier.

Users on the customer’s side need to download and use the app in order to get notified via Google Cloud Messaging (GCM) or Apple Push Notification Service (APNS). They may or may not have the option to get notified upon install. Conversely, users may uninstall the app if they don’t want to be notified again. Use caution so as not to annoy your recipients and cause a lot of uninstalls.

Simple Push Notification Strategies You can Use

Before going on with the specific examples, be sure to observe the following when designing your push messages. They should be:

segmented
relevant
catchy
compelling
concise

Here’s some uses for push notifications for your small business:

1. Seasonal goods and services. Your messages can be tailored based on what’s currently in season. For instance, you can send push notification during hot summer days like, “Love the sun today? Stay cool and fresh with our stunning hats and sunglasses at 10% off.” This applies to special days as well, like Father’s day or Thanksgiving.

2. Markdowns on selected items. Your old inventory could be taking valuable space and you want to get rid of them as fast as possible to maintain your cash flow. You can get help by sending push messages to a specific category about a price drop. Your message can go something like, “Hey Mark, as a Nike fan, you can get 20% on selected items when you drop by at ABC Store today.”

3. Reminders for inactive app users. The nice thing about using a push notification service is it enables you to check on who uses your app more often and those who don’t (the app interacts with the app server and GCM or APNS with each launch). You can then use the data to send an automated push notification message such as, “Jeff, you have 50 unused credits in your wallet. And we’re adding 50 more because it’s Season End Sale. So hurry. Shop now.”

4. User feedback. Customer survey is an excellent tool for improving customer engagement, allowing you to segment your contacts further and be more relevant to your users. Know their preferences and ask about their experience using the product or service. Something like, “Hi Dennis, your experience matters to us. Tell us how you feel so we can better improve our service.” Insert a link below that says, “Take Survey Now” to take them to your survey page.

5. Geofencing. A bit more advanced, but if your app can pull this off, geofencing can work miracles for brick and mortar stores. By default, Google tracks your customer’s location, and you can use this feature to trigger a push notification message, say when a customer enters your store 5 times. Depending on which category they fall into, you can send a push message like, “Bet you’d like our men’s apparel on sale at 10% off.”

Conclusion

Push notification can work wonders for your business if handled well. Regardless of marketing technology, be it sales and marketing automation, or marketing strategies like email and social media marketing, your creativity and sensitivity to customers’ needs will set you apart from other businesses. It’s all about planning and execution. For small businesses that are struggling or want to increase their sales, download mobile apps like Small Business Dream that combines the power of sales and marketing automation and push notifications, enabling businesses to engage with customers on multiple touchpoints.

Turning Slow Months into Opportunities to Grow Your Business

Businesses aren’t always bustling with customers buying. Some businesses are in a lull during summer and post-holiday winter. People’s spending habits change. They go on summer trips, spend more time outdoors or they had to pinch the dollar after spending everything for the holiday season. But there are things you can do to prepare your business for changing spending habits to help see you through the dry spell. In fact, this could be an opportunity to set your business for massive growth in time for the “days of plenty.”

1. Improving the customer experience

You should always be working on ways to improve your customer’s experience. Set a priority system, if you haven’t done already. If you’re a brick and mortar store, move merchandise a bit to improve traffic and freshen your look. Set the vibe with posters, slogans, or works of art. Note how your customers shop, what they pick up, what they look at and where they wander. Anything you could think of to improve your customers’ overall experience, slowdowns can give you that opportunity.

Say you’re running a restaurant that serves Italian cuisine. Having replicas of Italian renaissance art or paintings of popular destinations can lend a traditional Italian vibe to your restaurant. Customers will start coming in, not just for the pasta, but for the whole experience. It’s one of the keys to Starbucks’ worldwide success as an iconic brand. People come not just for the daily dose of coffee; it’s the whole coffee experience they’ve grown to know and love.

Same goes if you have an e-commerce site or online store. You can use downtimes to improve your website by making it easier for customers to navigate or make buying and paying more frictionless. This brings us to our next point.

2. Working on your online presence

There’s no excuse for not having a web presence, particularly during slow months. Popular webhosting platforms have made it easier than ever to create your own. If you want to test it out, try using a sales and marketing automation tool that comes with its own page builder/editor like Small Business Dream. Unlike most generic webhosting platforms, Small Business Dream is made specifically for small business owners like you.

You don’t have to start from scratch. If you’re a restaurant owner, simply choose Restaurant from a list of templates, and you’ll be greeted with a web page specific to your industry, complete with background and featured images, sample text, and call-to-action. Slap your brand and logo to make it truly yours. Jazz it up with pictures of your mouthwatering dishes, and promote your site through email and social media.

Once you’ve established an online presence, you become more searchable, enabling your business to gain more clients through online visits, thus maintaining your cash flow even during slow months.

3. Empowering your employees

Use their spare time to level up and acquire new skills. Teach them how to be a sales and marketing pro. With cutting edge technology in sales and marketing automation, we can condense the learning process significantly. What has taken many top earners and marketing legends to master can now be learned in less than a year at just a fraction of the cost (before we have Internet, they had to spend hours finding leads and qualify each one over the phone).

Think of how many hours you’ll save by getting your team up to speed. They can reach their goal, say 10 to 20 leads per day, in just one or two hours instead of eight. Multiply that with the number of hours per week and the number of sales people in your team and see how your company can save hundreds of hours for other productive endeavors. This could mean more sales and bigger opportunities to grow your business.

4. Finding business partners

Successful businesses are built through partnerships. In retail businesses, this could mean finding the best suppliers that would allow you to get the highest profit margins, or in the case of auto repair shops, provide you with both high quality aftermarket and genuine OEM parts at a lower price. Having less customers during these slow months means you’ll have more time looking for these people.

There are many ways to find partners. One way involves finding business partners through social media. Of course, not everyone on social media are genuinely interested teaming up with you (some aren’t even real people, i.e., bots and fake accounts). You’ll need a tool to curate your “likes” or “follows” to see if their businesses do exist or if they really want to build serious business relationship with you. Small Business Dream offers a way to curate your leads through the Social Connect function. This allows you to find potential partners and weed out bad ones in one sweep.

A second option involves meeting up with people in business conferences, expos, and networking events. This requires social skills, a compelling business idea, and the ability to handle objections. This type of event allows you to network with likeminded people who you can partner with – or at the very least become a customer. You’ll have to own this skill through experience and gaining a lot of exposure in social events.

Conclusion

Regardless of the industry you’re in, you’ll find many practical uses of sales and marketing automation for your business. Struggling to find high quality leads? Train your realtors and insurance agents to set up sales funnels and survey pages to qualify unlimited number of leads. Other businesses like home improvement, dining, beauty care, and repair service, can also find lots of creative ways of using sales and marketing automation. Need more sales ideas? Small Business Dream can lend a hand through their mentoring services and help oversee your sales people.

As you can see, slowdowns doesn’t necessarily mean you’re being less productive; you’re simply channeling your resources to further your business goals over the long haul.

How Alexa Can Integrate With A CRM for Your Small Business

Amazon is making headlines in the business world (again) just a year after Alexa for Business was launched in November 2017. Echo’s lineup of smart speakers proved a commercial success with tens of millions of Alexa-enabled devices sold and over 50,000 skills (and counting) developed for Alexa by a growing community of users and developers across the globe.

Forward-looking companies have already seen the potential of deploying Alexa for Business particularly in customer service, productivity, and workflow. Companies like Air Canada, Telus Corp, Manulife, and TD Bank are working with Amazon in building company-specific skills for Alexa to create a seamless experience for workers and customers alike.

Alexa Skills in a Nutshell

Skills are essentially apps designed to work on Alexa to fulfill specific tasks. Amazon made it open for partners and third-party app developers to build skills which can either be used exclusively by the company who made them (private skills) or publish the skills for everyone to use (public skills) after being certified by Amazon.

Skill engagement has grown by 75% in 2017 and continues to grow by 50% year over year. This is key to Amazon’s success, outperforming tech giants Google, and Apple in terms of smart speaker sales during the 3rd Quarter of 2018.

Building a Smarter Workplace

Amazon goes beyond consumer electronics for smart homes to voice-activated workspaces for small businesses by adding a layer on top of Alexa’s basic features. Small businesses can do a lot more by configuring Echo devices to work with room profiles, calendars, conferencing systems and by creating custom skills to fulfill specific tasks.

Here are some examples of use cases of Alexa being used in the workplace.

Hands-free Conferencing

Conde Nast and Propel Insurance were among the first to use Alexa for Business to schedule and conduct meetings with co-workers. Alexa helps eliminate cumbersome steps when looking up for available rooms, scheduling meetings, and so on.

For instance, you may ask Alexa to schedule a meeting and it will pick a date for you, or have Alexa pull out your company calendar and choose one yourself. Join meetings on the fly by simply talking to Alexa to patch you through – no dialing in or typing passwords.

Owners of small businesses also like the fact that Alexa supports third party conferencing apps like Skype for Business, Cisco, WebEx, and Zoom, making it much easier to transition from screens and keypads to voice-activated systems (or have both at the same time).

Smart Offices

Wouldn’t it be great to have an AI who could tell your way around, pull out specific information for you, or ask maintenance to fix things around the office? Valence and General Electric were able to accomplish this feat by building Alexa skills and configuring Echo devices in a certain way.

What’s really interesting is how these companies came up with these ideas. Normally, they’ll have everything printed out on inch-thick corporate manuals/inventories or have them posted in their company website and people will have to search through them for answers.

But what if they can simply ask and have just the information they want from a voice-activated smart device like Amazon Echo? Using cutting-edge technology in conversational AI and voice recognition, businesses are able to build company-specific skills for Alexa, anything from answering specific questions, providing technical guidance, to sending out requests in a more natural way which is through spoken language.

Voice-enabled CRM

One of the best use cases of voice AI (which also feels more natural to use) is being able to interact with CRMs by speaking to it. Although there are some kind of voice-enabled CRM in the past, it’s nothing close compared to what Alexa for Business has been able to achieve.

Small businesses can now create their own custom skill or API for Alexa to interact with existing CRMs like Small Businesses Dream using their own voice. This can save them a lot of time looking up through each list or typing in new leads. So instead of switching back and forth making calls, typing customer information, inquiring about their leads and prospects, and taking notes on their last call, sales people can stay on their smart speakers and have Alexa and Small Business Dream do the rest of the job.

Stonehenge NYC is a perfect example of how a private real estate company was able to deploy Alexa for Business to create a seamless experience for their employees and rental customers by linking Alexa with their database and CRM service. They have over a hundred skills for Alexa and are continuously building more skills as they go.

Choosing the Right CRM for Alexa

Alexa’s extensibility makes it an ideal choice for a lot of third-party software solutions like Small Business Dream. It has been successfully deployed to work with some CRMs with a little help from the CRM providers, app developers, and Amazon.

Small Business Dream allows first time users to experiment with its email autoresponder, sales funnel, survey setup, landing page editor, and analytics. It’s especially important for small startups who need sales and marketing automation they can easily work on without spending too much on trainings and onboarding new employees. Small Business Dream will guide you through the whole process one step at a time, or you may reach them for consultations and mentoring on the best practices of using sales and marketing automation for your business.

Learn more on how you can successfully build your small business at SmallBizDream.com and start using our suite of tools to increase your sales and profitability like never before.

How To Use CRMs For The Changing Auto Body Industry

The body shop industry has been adapting to the changing times driven by the recent growth in the electric car market, and the push towards “greener”, safer transportation around the world. For example, electric car sales has nearly doubled in Canada with close to 35,000 units sold by the end of September. European countries have also seen an uptrend in hybrids last year.

With so much going on in the auto industry, shop owners are scrambling to stay current with their customers. Let’s look at some of the factors that will change the way we do business in the auto body industry and how a customer relationship management software can help better serve your customers.

“Green” Cars Are on the Rise

Green cars are becoming more popular over the years, and we might see an influx of buyers and customers in the not-so-distant future. Technology is starting to mature on these high-tech vehicles with significant improvement in speed, acceleration, range, and power efficiency compared to their predecessors.

Hybrids and fully-electric cars have come a long way, and now we have Plug-in Electric vehicles (PEV) like Tesla Model 3 leading the charge (no pun intended). Major companies like Toyota, Ford, and BMW are also digging in to get their share in this emerging market. We could see more adoption in the near future as competition grows and PEVs diversify to meet various needs (Think Nissan Leaf hatchback, Jaguar I-PACE SUV, and Rivian R1T pickup truck)

Its Impact on the Auto Body Industry

Working with hybrids and electric cars is in many ways different from conventional methods. Body shops will have to work with aluminum more often which requires specialized training and a separate facility for aluminum collision repairs. Same applies to gas-driven cars by Ford and GM which are also using much lighter aluminum over conventional steel to increase MPG.

Body shops will also need an entirely different skill set for dealing with electrical components like the induction motor, inverter, battery pack, electronic sensors, etc., as well as OEM certification when servicing these parts. The question is, would it be worth putting the extra time and money? Note: electric vehicles also requires maintenance despite having less moving parts.

The Solution: Be Quick to Adapt to Customer’s Needs

Regardless of how big or small your business is, your ability to quickly adapt and stay current with your customers is the key to surviving a fast-changing environment. Here’s what you can do to help prepare your auto body shop business.

Research the market. Check the stats in your area. Do you have a large enough market to justify the cost of upgrade, or are they pretty much a niche market as of this time? Looking at the charts, we can see, for example, how electric vehicle sales in Ontario grew by 209 percent last year, followed by British Columbia and Quebec at 151 and 131 percent, respectively.

Given these numbers, there’s a fair chance of customer demand for maintenance and collision repairs in hybrids and electric vehicles (EV). However, this may not be the case in countries on the other side of the world, where people might actually buy good old gas-driven cars to take advantage of price cuts as demand for oil starts to dwindle. Either way, always be ready to take action when opportunity presents itself.

Invest in technology. Whether you’re dealing with older vehicles or high-tech EVs, it is worth investing in technologies that will help increase efficiency and productivity for your business. You can either choose to upgrade your auto body shop to serve a broader range of customers or increase throughputs by adding more bays and introducing IR curing systems. You can also improve other aspects of your business such as keeping track of your customers’ job order, in which case, you’re going to need a CRM to help you stay on-schedule.

Let people know you’re in business. After spending considerable amount of time and resources upgrading and improving your services, people need a way to know about it. Small Business Dream suite of tools helps business owners by offering a cost-effective way to reach out potential customers in multiple channels using automation (email autoresponders), semi-automation (email templates and phone script), social media marketing, and other useful features such as client acquisition (landing page and sales funnel), A/B testing, survey builder, and so on.

Stay in touch with your customers. Your current customers are an important source of information to help push your business forward. Throw out a survey from time to time to get into your customers’ head. Are they keen to have an electric vehicle in the future? If so, which model and make are they most interested in? Would they prefer to have both types (legacy and EV) for specific purposes? You can get a lot of useful feedback by just using Small Business Dream’s survey builder. Or, you can have them sign up to your auto body shop newsletter to keep them updated with your latest upgrades and services so they never miss out on anything and keep your business top-of-mind.

Learn more on how you can successfully build your auto body shop business at SmallBizDream.com and start using our suite of tools to increase your sales and profitability like never before.

How Small Businesses Can Take Advantage of Boxing Day Sales

Sales and discounts are everywhere this time of the year as businesses gear up for the shopping spree. For many small businesses, this could be their chance at getting more customers, boosting sales, and reigniting old customers. Customers who missed out on Black Friday and Cyber Monday would certainly be scrambling for Boxing Day sales, so take the time prepping up for the holiday frenzy.

Gear up for the Occasion

As a small business owner, this could be your chance to reengage customers who haven’t bought from you in a long time. What better chance than to entice them back with a nice juicy Boxing Day Sale?

Try to be competitive with your pricing. Finding the sweet spot is a fine balancing act which requires some knowledge in marketing and managing your cash flow. However, since every store in the city will be dropping prices as much as 25 to 50 percent, you might want to consider a sale if nothing more than to stay competitive with your competition. Think of price cuts (also known as “loss leader”) as part of your marketing expenses.

Freeing up your store from old inventory and putting them on sale is also a good way to beat the competition. Make sure they’re still in good condition, though, to avoid hurting your reputation.

Maximize Customer Engagement: Online and Offline Sales

Small businesses don’t usually end up having “blockbuster deals” like you see in big chain stores because they can’t beat them on price so don’t even try to compete with them. Instead, the more successful small businesses have their own signature product, speciality goods, or service not found at any other place.

You might have the perfect several items sitting on your store for some time. A Boxing Day sale is the perfect time to mark them down to attract sales volume.

Having an e-commerce site or a Facebook Page for your business can also help maximize customer engagement if done correctly. Alternatively, you can set an email autoresponder to notify your customers a day ahead when they subscribe to your newsletter. Small Business Dream suite of tools can vastly improve shopping experience by engaging with customers on multiple channels such as phone, SMS, social media, email, landing page, sales funnel, and so on, whichever method they prefer.

Follow up on Your New Customers on Boxing Day

Aside from being a great way to maintain customer loyalty, one of the great things about the holiday season is the amount of information you’ll get from new customers. You’ll need a tool such as CRM to collect customer information (online or in-store visits and purchases), manage your customer database, and maintain customers’ interest through customer communication (email autoresponders and newsletters subscriptions) long after the shopping frenzy is over.

Shoppers are in the holiday spirit so they are more likely to sign up for newsletters to be notified for the latest deals to make sure they never miss out on anything. They want to know which products will be on sale and when. CRM makes this all possible for you, at little or no expense to your business.

You should also collect new customer information even before Boxing Day starts by using CRM to conduct customer surveys or newsletter subscriptions via social media. Small Business Dream puts all the information from your Survey Page or Sales Funnel straight to your customer database, segment your customers right off the bat and send them on to your email autoresponders.

You can do it the old way and let Small Business Dream take it from there. Have your in-store customers fill up a short survey or ask for their business card and quickly add them to your database using Small Business Dream’s Card Scan feature, or you can do it yourself on your spare time.

Conclusion

Take this opportunity to grow your business and get noticed this holiday season. Use technology and your creative flair to your advantage, but most importantly to bring joy and satisfaction to your valued customers. So go ahead and make this Boxing Day an unforgettable shopping experience!

Learn more on how you can successfully build your small business through sales and marketing automation. Visit SmallBizDream.com and start using our suite of tools to increase your sales and profitability like never before.